Returns & Exchanges
We want you to be fully snuggled and satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items in their original packaging. Whether you need a different style or a full refund, our team is here to ensure your comfort remains our top priority.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items back in their original Oodie packaging or a secure mailing bag, ensuring all tags remain attached and the product is in its original condition.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing